Fiscal Year 2019 Budget
Beginning July 1, 2018 and ending June 30, 2019
Last updated:
4/11/18
Boston 311
The Boston311 Program provides a wide-ranging information and referral function as well as coordinates emergency response after business hours. The program also responds to citizens’ requests for service through direct interaction with City departments.
Rocco Corigliano, Manager, Organization 412400
Contact the Budget Office:
Boston 311 - Appropriations
| title | FY16 Expenditure | FY17 Expenditure | FY18 Appropriation | FY19 Adopted | Inc/Dec 18 vs 19 |
|---|---|---|---|---|---|
| Personnel Services | 821,889 | 881,880 | 1,157,661 | 1,149,982 | -7,679 |
| Contractual Services | 57,578 | 0 | 185,500 | 160,500 | -25,000 |
| Supplies & Materials | 0 | 606 | 300 | 300 | 0 |
| Current Chgs & Oblig | 0 | 0 | 0 | 0 | 0 |
| Equipment | 0 | 0 | 1,600 | 1,600 | 0 |
| Other | 0 | 0 | 0 | 0 | 0 |
| Total | 879,467 | 882,486 | 1,345,061 | 1,312,382 | -32,679 |
Boston 311
Performance Goals
Goal:
Maintain a high level of constituent service| Measure | FY16 Actual | FY17 Actual | FY18 Target | FY19 Target |
|---|---|---|---|---|
| % of calls answered within 30 seconds | 100% | 95% | 86% | 90% |
| Average call handle time (minutes) | 1.9 | 1.8 | 2.0 | 2 |