Fiscal Year 2019 Budget
Beginning July 1, 2018 and ending June 30, 2019
Last updated:
4/11/18
Digital Engagement & Services
This program provides constituents access to government from home "online instead of in line" through innovative web based eGovernment technologies. It also oversees the City’s cable franchise(s) by enforcing contractual and regulatory obligations for the operators, produces government and education access television, and advocates for customers in disputes with cable operators.
Jeanethe H. Falvey, Manager, Organization 149300
Contact the Budget Office:
Digital Engagement & Services - Appropriations
| title | FY16 Expenditure | FY17 Expenditure | FY18 Appropriation | FY19 Adopted | Inc/Dec 18 vs 19 |
|---|---|---|---|---|---|
| Personnel Services | 777,029 | 781,191 | 656,414 | 819,039 | 162,625 |
| Contractual Services | 1,295 | 30,130 | 500,000 | 500,900 | 900 |
| Supplies & Materials | 0 | 0 | 0 | 0 | 0 |
| Current Chgs & Oblig | 128,111 | 312,568 | 200,000 | 325,000 | 125,000 |
| Equipment | 0 | 0 | 0 | 0 | 0 |
| Other | 0 | 0 | 0 | 0 | 0 |
| Total | 906,435 | 1,123,889 | 1,356,414 | 1,644,939 | 288,525 |
Digital Engagement & Services
Performance Goals
Goal:
Improving how the City interacts with constituents| Measure | FY16 Actual | FY17 Actual | FY18 Target | FY19 Target |
|---|---|---|---|---|
| Customer Satisfaction of boston.gov | 74 | 100 | ||
| Response time on constituent feedback | 99 | 80 |